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Check In:
Dec 12
Check Out:
Dec 13
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HOTEL EREAL
Cares About Accessibility

Our goal is to provide hospitality to all people who travel to Santa Clara. This means everyone. Our mission is to make it as easy as possible for all people including those with hearing, vision, or any other disability to learn about our property and book their stay if they so desire.

If you have difficulty learning about or booking our hotel, we invite you to contact us via telephone or email and our friendly staff will gladly assist you.

(408) 241-0771
  hotelereal@hotelinvestmentgroup.com
3580 El Camino Real, Santa Clara, California 95051 USA

We work very hard to provide an easy-to-use online experience for all guests. We believe all of our website visitors should be able to easily research online on http://www.hotelereal.com regardless of device type and whether an individual requires assistive technology like a screen reader, font magnification, translation or voice recognition software.

To ensure this, HOTEL EREAL is committed to compliance with Level AA success criteria of the Website Content Accessibility Guidelines 2.0 (WCAG 2.0), an international standard measure of accessibility success. Our website and digital marketing has been developed after carefully parsing these particular guidelines and is continuously being enhanced to make our technology more accessible and user-friendly.

We have tested our hotel’s website to ensure that we meet or exceed Level AA checkpoints of the WCAG 2.0 Standard.

Our hotel website allows visitors to search for accessibility featured guest rooms with ease and details our property’s accessibility features on our Hotel Overview page which can be found here: http://www.hotelereal.com/overview

Our hotel has the appropriate policies, best practices, and procedures in place to ensure that individuals with disabilities can make reservations for accessible guest rooms during the same hours and in the same manner as individuals who do not need accessible rooms.

As part of our reservation processes, we:

  1. Ensure that accessible guest rooms are held for use by individuals with disabilities until all other guest rooms of that type have been rented and the accessible room requested is the only remaining room of that type;
  2. Reserve, upon request, accessible guest rooms or specific types of guest rooms and ensure that the guest rooms requested are blocked and removed from all reservations systems; and
  3. Guarantee that the specific accessible guest room reserved through its reservations system is held for the reserving guest, regardless of whether a specific room is held in response to reservations made by others.

If you require any assistance with booking your reservation, please contact us directly via email, phone, or social media, which you will find on our Contact Us page.

If you have any questions or would like to report any issues related to the accessibility features of our hotel’s website, please contact us at hotelereal@hotelinvestmentgroup.com

You can learn more about W3C’s Web Accessibility Initiative (WAI) HERE

The Hotel EREAL offers handicap accessible rooms for guests with special needs. In accordance with the Americans with Disabilities Act, our hotel includes suites that have been designed for guests that utilize a wheelchair or require extra space. Our hotel has policies in place to ensure that handicap accessible rooms are reserved for guests with special needs. In addition, our public spaces are all wheelchair accessible. Our parking facility features handicap parking with wheelchair ramps to access the main lobby. 

Our Hotel Offers The Following Accessibility Features

Property Accessibility Features

  • 32 Inch Wide Openings to Common Areas
  • Accessibility Equipment for The Deaf
  • Accessible Guest Rooms with 32 Inch Wide Openings
  • Accessible Registration Check-in Counter
  • ADA Accessible Guest Room
  • Braille Signage throughout property
  • Ground Floor Hotel Entrance
  • Hotel corridors a minimum of 36” wide
  • On-Site Designated Accessible Parking
  • Registration Desk is Accessible
  • Service Animals Allowed At No Additional Charge
  • WCAG Level 2.0 Website
  • Wheelchair Accessible

Guest Room Accessibility Features

  • Wheelchair Accessible
  • Service Animals Allowed
  • Lowered Counter Height
  • Accessible Power Outlets
  • Lower Level Individual Thermostat
  • Closed Captioning Television
  • Accessible Path of Travel Around Beds
  • Multi-Level Door Viewers
  • Lowered, Individual Thermostat Control
  • Push Button Light/Lamp Control-Type
  • Visual Alarm – Free Portable Equipment Provided by Hotel

Bathroom Accessibility Features

  • Grab Bars in Shower with a Shower Seat
  • Toilet Grab Bars
CLICK HERE TO CHECK AVAILABILITY

Hotel Website Accessibility Features

This hotel website for HOTEL EREAL is designed to be fully accessible to all and is designed according to W3C Web Content Accessibility Guidelines (WCAG) 2.0 and conforms to most priority checkpoints which entail some of the following elements:

Navigation Shortcuts

Our hotel’s website can be navigated by using the tab key to traverse the elements of each page and by using the enter key to activate a highlighted link.

Structured, Semantic Markup

HTML heading tags are used to convey the document structure. Navigation menus are tagged as HTML maps so that the menu title can be read out, and the menu items are presented as a group. Please see our Site Map for easy navigation at: https://www.hotelereal.com/sitemap

Images Visibility

All content images include descriptive ALT attributes and all purely decorative graphics include null ALT attributes.

Standards Compliance

The site is designed to conform to Level AA compliance as specified by the Web Content Accessibility Guidelines. All pages validate as XHTML 1.0 and use structured semantic markup.

Accessibility References

Accessibility Software and Services

The following tools and services are available for free to assist you with viewing and interacting with our website:

  • Click Here for HTML Validator, a free service for checking that web pages conform to published HTML standards.
  • Click Here for Web Page Backward Compatibility Viewer, a tool for viewing your web pages without a variety of modern browser features.
  • Click Here for Lynx, a free text-only web browser.

Browser Help

Optimize the way you view your web browser. If you have difficulty in reading the HOTEL EREAL website on your screen, you may be able to change the settings on your browser to help you improve readability and visibility of each webpage:

Learn about the Accessibility features of these major Internet Browsers below:

This Hotel's Website Has Passed W3C WCAG 2.0 Level AA Self-Certification*
W3C WCAG 2.0 Level AA Self-Certification
*Note: W3C has not developed a certification program or authorized any other program to certify conformance to W3C standards.